Pkkok Privacy Policy — How Your Information Is Kept Secure

1. Introduction & Scope

Pkkok (https://pkkok.com) places your privacy at the highest priority. This Privacy Policy explains how pkkok collects, stores, uses, and protects your personal information. By using the pkkok website or mobile app, you agree to this Privacy Policy.

This policy applies to all services, websites, mobile applications, and customer support channels on the pkkok platform. We may update this policy as needed. When changes occur, the date on this page will be updated, and you will be notified directly for any significant changes.

2. What Information We Collect

Pkkok collects only the information necessary for account registration, verification, and service delivery. We never collect more data than we need.

Information We Collect:

• Identity Information: Name, date of birth, nationality, gender.
• Contact Information: Email address, phone number, current residential address.
• KYC Verification Information: A copy of your national ID or passport, plus a selfie photo.
• Financial Information: Payment account number and transaction history.
• Activity Information: Login times, betting history, game preferences.
• Technical Information: IP address, browser type, device information, operating system.
• Cookies & Tracking: Session data, preference settings, referral source.

Some information is collected automatically when you browse the pkkok platform. This data is used to improve platform performance and personalize your experience.

3. How Your Information Is Used

Pkkok uses your information only for legitimate and transparent purposes. We never misuse your data without your consent.

• Account Management: To verify registration, secure login, and protect your account.
• Service Delivery: To ensure smooth processing of deposits, withdrawals, and gaming services.
• KYC & Compliance: To comply with international anti-money laundering laws and licensing conditions.
• Customer Support: To resolve your issues, review complaints, and respond to you promptly.
• Promotions & Bonuses: To send you relevant offers based on your preferences (you can opt out at any time).
• Fraud Prevention: To detect suspicious activity and maintain platform security.
• Service Improvement: To analyze user experience and improve the platform.

4. Information Sharing Policy

Pkkok does not sell your personal information to third parties. However, limited data may be shared in certain specific circumstances:

• Payment Providers: Necessary financial information is shared with payment partners to process transactions.
• Identity Verification Services: KYC documents may be shared with trusted verification providers as part of the KYC process.
• Legal Requirements: We are legally required to provide information upon valid request from government or regulatory authorities.
• Fraud Prevention: With industry-proven security partners to help prevent criminal activity.
• Group Companies: With pkkok's parent company or affiliates, under the same Privacy Policy.

5. Cookies & Tracking Technologies

The pkkok website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

You can disable cookies through your browser settings. However, disabling essential cookies may cause some pkkok features to not function properly.

6. Data Retention Period

Pkkok does not retain your data longer than necessary. Retention periods vary by data type:

• Account Information: A minimum of 5 years after account closure (as required by law).
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Live Customer Support Chat: Up to 1 year after issue resolution.
• Analytics Data: In anonymized form for up to 2 years.

Once legal requirements are fulfilled, data is securely deleted or permanently anonymized.

7. Your Rights

Pkkok gives you full control over your personal information. You have the following rights:

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
• Right to Portability: You can receive your data in a structured, portable digital format.
• Right to Object: You may opt out of marketing communications or specific uses of your data.

To exercise these rights, please contact our support team. We will review your request within 30 days.

8. Data Security Measures

Pkkok applies industry-leading technical and organizational measures to protect your data. Our security framework includes:

• All data is secured with 256-bit AES encryption.
• Two-Factor Authentication (2FA) system.
• 24/7 security monitoring and intrusion detection system.
• Regular independent security audits and penetration testing.
• Staff data protection training and a strict need-to-know access policy.
• Data backup and disaster recovery planning.

9. Privacy of Minors

Pkkok is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and any collected data will be deleted.

If a parent or guardian suspects their child is using pkkok, please contact us immediately. We will act promptly.

10. Policy Changes & Contact

Pkkok may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date on this page will be revised. For significant changes, a notification will be sent to your registered email address.

For any privacy-related questions, concerns, or data requests, please contact our support team:

• Live Chat: 24/7 live support in Bengali.
• Email: [email protected]
• Response Time: Typically within 24–48 hours.

We review every privacy request seriously and provide a written response within 30 days.